SHIPPING & RETURNS
SHIPPING POLICY
At Medway Fight Supplies, we offer free shipping on all orders over £150. We use reliable carriers to ensure that your order is delivered in a timely and secure manner. Shipping costs for orders under £150 will be calculated at checkout. We take great care in packaging your order to ensure that it arrives in perfect condition. In the unlikely event that your order is damaged during shipping, please contact our customer service team, and we will be happy to assist you in resolving the issue.
INTERNATIONAL SHIPPING
We are pleased to offer international shipping for our customers. To ensure a smooth process, please contact us with the details of your order, and we will calculate the shipping costs based on your location and order size.
Important Information:
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You are responsible for any import duties, taxes, or additional fees imposed by your country’s customs authorities.
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These charges are not included in the shipping costs and must be settled directly with the relevant authorities in your country.
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Delivery times may vary depending on customs clearance procedures and local shipping conditions.
If you have any questions or need assistance, feel free to reach out to our team. We’re happy to help!
RETURN & EXCHANGE POLICY
In the unlikely event that you wish to return your goods, we will accept the return of goods sent back to us within 14 days of receipt. If the unwanted items are returned in their original condition including tags and packaging, odour-free, unused, unworn, (except for trying on for size), we will refund you all of the money that you have paid minus the
shipping cost, or offer you an alternative product of similar value as a replacement if required.
You will be responsible for the payment of the return postage of the unwanted goods. We recommend that all returns are sent by recorded delivery for your safety. We will not take responsibility for returned items if they are lost in the post.
If an item is returned to us because no one has been at the shipping address to receive the items and no other arrangement has been made between the customer and the couriers, the item will be refunded minus the cost of the delivery both to the customer and the return delivery back
to us.
No refunds will be given until the return goods have been received.